Debate - How consistent and digital are banking experiences today?


The financial services industry is evolving rapidly as players seek to strengthen operational resilience, increase agility, and better serve customers digitally. An increasing number of financial institutions (FIs) are leveraging open APIs to create digital ecosystems with embedded financial and transaction services that seamlessly connect businesses and consumers.

This shift to digitalisation is necessitated by fast changing consumer expectation to bank whenever and wherever. Customers are taking the cues from digital upstarts that offer frictionless transactions and unique experiences through multichannel access and seamlessly integrated processes, across varied needs whether business, personal or wealth management.

Despite the digital shift, many institutions continue to grapple with legacy core technology and processes that impede their ability to aggregate and use data effectively. They struggle to scale and match more digitally transformed peers that provide responsive, seamless and consistent experiences across channels. The speed of change is key for incumbents to stay relevant and survive in the face of new digital-first and cloud-native competition.

This RadioFinance session will discuss how industry players are embracing agile data architecture, cloud-native core technology, and advanced analytics to strengthen customer engagement and provide highly differentiated customer experience.

The discussion will focus on hot button issues such as:

  • Redefining business, operating and technology models to be more data driven and customer-centric.
  • Integrating artificial intelligence (AI) and machine learning (ML) to create hyper-personalised customer experiences across channels and value chains.
  • Automating and building smart processes and IT services to increase operational agility, efficiency, resilience as well as security and compliance.
  • Showcasing use cases and best practices in the implementation of agile data architecture, cloud-native core technology, and advanced analytics.

Some of the interesting discussion points:

Guests include:
Dennis D. Omila

EVP, Chief Information and Operations Officer,
UnionBank of the Philippines

Aaron Loo

Managing Director
Retail Banking, AmBank Group

Kanags Surendran

Managing Director and Head, Transformation, CIMB

Ishan Agrawal

Chief Technology Officer, Funding Societies


Host:
Mobasher Zein Kazmi

Head of Research, The Asian Banker


Neeti Aggarwal

Senior Manager Research, The Asian Banker


Supported by:
About The Asian Banker RadioFinance:

The Asian Banker RadioFinance aims to enhance understanding of the finance industry globally by bringing together thought leaders, industry experts, practitioners and futurists to examine current, critical issues through a discussion facilitated by visual and web-based platforms. Through the use of interactive technology, participants do not have to take time out from their crowded schedules or leave the comfort of their own desks.

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