The financial services industry is evolving rapidly as players seek to strengthen operational resilience, increase agility, and better serve customers digitally. An increasing number of financial institutions (FIs) are leveraging open APIs to create digital ecosystems with embedded financial and transaction services that seamlessly connect businesses and consumers.
This shift to digitalisation is necessitated by fast changing consumer expectation to bank whenever and wherever. Customers are taking the cues from digital upstarts that offer frictionless transactions and unique experiences through multichannel access and seamlessly integrated processes, across varied needs whether business, personal or wealth management.
Despite the digital shift, many institutions continue to grapple with legacy core technology and processes that impede their ability to aggregate and use data effectively. They struggle to scale and match more digitally transformed peers that provide responsive, seamless and consistent experiences across channels. The speed of change is key for incumbents to stay relevant and survive in the face of new digital-first and cloud-native competition.
This RadioFinance session will discuss how industry players are embracing agile data architecture, cloud-native core technology, and advanced analytics to strengthen customer engagement and provide highly differentiated customer experience.
The discussion will focus on hot button issues such as:
The Asian Banker RadioFinance aims to enhance understanding of the finance industry globally by bringing together thought leaders, industry experts, practitioners and futurists to examine current, critical issues through a discussion facilitated by visual and web-based platforms. Through the use of interactive technology, participants do not have to take time out from their crowded schedules or leave the comfort of their own desks.