Even before the pandemic, Vietnamese banks faced a frenetic pace of change. Now, digitising at speed and scale may be the only way to survive and thrive. Digitally native organisations are using their direct-to-customer channels to deliver highly personalised experiences at scale. Platform companies are bringing more value to customers by focusing on their needs and unbundling traditional value chains to reassemble new business models. Lower barriers of entry combined with easy access to capital are creating new competitors that play by different rules. Underlying all this is the power of modern technologies that unlock possibilities.
The Vietnamese banking industry has undergone an accelerated phase of digitalisation. By and large, these efforts have manifested in upgraded front-end digital delivery and optimised processes without significant changes to back-end operations, infrastructure, technology and underlying business models.
However, some banks are moving towards the next wave of digitisation to scale up their technology stack to deliver innovation and add value to customers. Banks have become more agile, flexible and able to respond to customer needs anytime and anywhere.
Join the RadioFinance session to understand how Vietnam’s most progressive banks have designed their digital strategy to better position themselves in the coming decade.
The discussion will offer clear insights on:
Executive Vice President, Digital Banking and Data Analytics, Asia Commercial Bank
The Asian Banker RadioFinance aims to enhance understanding of the finance industry globally by bringing together thought leaders, industry experts, practitioners and futurists to examine current, critical issues through a discussion facilitated by visual and web-based platforms. Through the use of interactive technology, participants do not have to take time out from their crowded schedules or leave the comfort of their own desks.