Senior executives and heads of digital banks across Asia Pacific discussed how innovation across service offerings and embracing a culture of transformation is key to growth and profitability, amid heightened competition.
With more challengers entering markets, digital banks can differentiate themselves with the technologies brought in and how efficient data is used to enhance stickiness of products.
Kevin Lam, head of TMRW and Group Digital Banking of UOB; Bryan Carroll, CEO of TNEX; Gunneet Singh Bally, senior vice president and group head of retail channels of Security Bank Corporation; Voranuch Dejakaisaya, executive chairman of Kasikorn Business Technology Group (KBTG); and Nick Wilde, managing director in Asia Pacific at Thought Machine discussed the profitability of a digital-only business and how cloud-native technology stack help banks and financial institutions (FIs) build the operating models of unique experiences.
Carroll said the main competitive advantage of digital banking is the ability to sum up all customer interactions, and the opportunities for value propositions. Bally discussed the increase in products and services offered due to “commoditised personalisation.” Lam talked about the need for close partnership and collaboration in the industry. Voranuch explained the process of innovating into the new digital core banking to support the digital requirements of today’s marketplace. Wilde said all banks are digitising but the differentiator is innovation data-centricity, and how banks utilise data using technology.
Key discussion points:
Chief Information Officer,
Bank Danamon
Executive Chairman,
Kasikorn Business Technology Group (KBTG)
MD, Head of UOB TMRW & Group Digital Banking
Founder and CEO
TNEX Digital Bank
SVP, Group Head Retail Channel,
Security Bank
Managing Director,
APAC, Thought Machine
Secretary General of Vietnam Banks’ Association
The Asian Banker RadioFinance aims to enhance understanding of the finance industry globally by bringing together thought leaders, industry experts, practitioners and futurists to examine current, critical issues through a discussion facilitated by visual and web-based platforms. Through the use of interactive technology, participants do not have to take time out from their crowded schedules or leave the comfort of their own desks.
Bank Central Asia’s president director, Jahja Setiaatmadja, says that the key drivers of the bank’s success in the Indonesian banking industry are its digital prowess and good relationships with customers. BCA is the highest capitalised…
In this RadioFinance session, industry experts discussed trends and technologies enabling the next level of customer experience
Presenting key insights from the Excellence programme held in Hanoi in March 2023, Christian Kapfer, research director of TABInsights, identified personalisation, customer engagement, embedded finance and platform ecosystems as the key…
Inclusive innovation in central banking can enhance monetary and financial stability, according to Daniel Eidan, advisor and solution architect of BIS, speaking at the Excellence in Retail Financial Services Convention 2023
Dusan Stojanovic, founder of True Global Ventures, caught up with Emmanuel Daniel, founder of The Asian Banker, to unpack how the recent banking crises in the US and Europe signal a shift towards decentralised assets and platforms
By continuing to browse this website, you agree to our privacy policy.