Institutions need an intelligent strategy on ecosystems not predicated solely on control

    Also watch on:

The first RadioFinance virtual roundtable saw the participation of 15 digital finance practitioners sharing insights on the future of the industry post COVID.

Industry experts discussed how the pandemic has altered the digital finance landscape and how the future of financial services could look like. They debated how technology and ecosystems ultimately reshape the customer journey and shift institutions’ priorities.

In this RadioFinance session, we will explore how both traditional and new players embrace this inevitable change and equip themselves with the right strategies and capabilities to win.

Key points in the discussion include:

  • COVID-19 has disrupted and accelerated the industry's digital transformation agenda
  • Significant disruption to consumer-facing and lending fintechs while B2B and technology infrastructure players see uptick
  • Institutions must reconfigure technology stacks to better leverage data and connect to customer-relevant ecosystems
  • Ecosystems are designed around customers, not products or institutions
  • Success requires capital, scale and understanding cost and unit economics
  • Operational security and resilience necessary to safeguard customer trust and engagement

Guests include:
Dennis Khoo

Managing Director,
Group Head of
TMRW Digital Group,

Donald Lacey

Chief Operating Officer, Managing Director,
Ping An Global Voyager

Ankur Mehrotra

Managing Director and
Head of Grab Financial Services

Eduard Fabian

Chief Technology Officer and VP, Razer Fintech

Siddharth Deshpande

Director, Security Strategy,
APAC and Japan, Akamai

Lito Villanueva

EVP, Chief Innovation and Inclusive Officer,

Mohd Suhail Amar Suresh

Group CTO,

Yazid Azahari

Head of Innovation,

Lusiana Saleh

Head, Branchless Banking Business Development, CIMB Niaga

Dennis Omila

SVP, Chief Information Officer,

Setsiri Settapakorn

SVP, Digital Transformation,
Bank of Ayudhya

Mervyn John Koh

Country Head,
Group Retail Business Banking

Helena Ooi

Head of Strategy,

Deepak Sharma

Head, Branchless Banking Business Development, CIMB Niaga

Foo Boon Ping

Managing Editor,
The Asian Banker

About RadioFinance:

The Asian Banker RadioFinance aims to enhance understanding of the finance industry globally by bringing together thought leaders, industry experts, practitioners and futurists to examine current, critical issues through a discussion facilitated by visual and web-based platforms. Through the use of interactive technology, participants do not have to take time out from their crowded schedules or leave the comfort of their own desks.

This session is supported by:

View Past Sessions View all

Identity, fraud and theft - how we fight the dangers of open banking

The convergence of technologies that created super apps such as Wechat, Grab and Gojek, has also allowed unmanaged third-party apps and user-enabled fintech tools to “scrape” and use personal and machine data without the users’ knowledge.

Garage Ventures' Reichert: "Aggregated numbers on VC investments wildly misleading"

Bill Reichert, managing director and co-founder of Garage Technology Ventures discusses the evolution of venture capitalism and how COVID-19 has impacted long-term investment so far

"High street SME credit slow and out-of-date during pandemic"

As the UK government works with fintechs to accelerate its lending programme for small and medium enterprises (SMEs), new innovations in credit risk modelling are emerging to help bridge the supply gap.

VEON's Herrero: "4G or 5G, telcos are looking for financial content"

NASDAQ-traded VEON believes that while the transition to 5G is not expected to happen soon in the markets it is serving, there are growth opportunities that can be explored using 4G connectivity in the areas of financial services

Post-pandemic outlook: Staggered recovery may cause more damage

Confirmed COVID-19 cases across the world have crossed the 4.1 million mark with more than 285,000 deaths reported.