Institutions need an intelligent strategy on ecosystems not predicated solely on control

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The first RadioFinance virtual roundtable saw the participation of 15 digital finance practitioners sharing insights on the future of the industry post COVID.

Industry experts discussed how the pandemic has altered the digital finance landscape and how the future of financial services could look like. They debated how technology and ecosystems ultimately reshape the customer journey and shift institutions’ priorities.

In this RadioFinance session, we will explore how both traditional and new players embrace this inevitable change and equip themselves with the right strategies and capabilities to win.

Key points in the discussion include:

  • COVID-19 has disrupted and accelerated the industry's digital transformation agenda
  • Significant disruption to consumer-facing and lending fintechs while B2B and technology infrastructure players see uptick
  • Institutions must reconfigure technology stacks to better leverage data and connect to customer-relevant ecosystems
  • Ecosystems are designed around customers, not products or institutions
  • Success requires capital, scale and understanding cost and unit economics
  • Operational security and resilience necessary to safeguard customer trust and engagement

Guests include:
Dennis Khoo

Managing Director,
Group Head of
TMRW Digital Group,
UOB

Donald Lacey

Chief Operating Officer, Managing Director,
Ping An Global Voyager

Ankur Mehrotra

Managing Director and
Head of Grab Financial Services

Eduard Fabian

Chief Technology Officer and VP, Razer Fintech

Siddharth Deshpande

Director, Security Strategy,
APAC and Japan, Akamai

Lito Villanueva

EVP, Chief Innovation and Inclusive Officer,
RCBC

Mohd Suhail Amar Suresh

Group CTO,
Maybank

Yazid Azahari

Head of Innovation,
BIBD

Lusiana Saleh

Head, Branchless Banking Business Development, CIMB Niaga

Dennis Omila

SVP, Chief Information Officer,
UnionBank

Setsiri Settapakorn

SVP, Digital Transformation,
Bank of Ayudhya

Mervyn John Koh

Country Head,
Group Retail Business Banking
UOB

Helena Ooi

Head of Strategy,
Maybank

Deepak Sharma

Head, Branchless Banking Business Development, CIMB Niaga


Host:
Foo Boon Ping

Managing Editor,
The Asian Banker



About RadioFinance:

The Asian Banker RadioFinance aims to enhance understanding of the finance industry globally by bringing together thought leaders, industry experts, practitioners and futurists to examine current, critical issues through a discussion facilitated by visual and web-based platforms. Through the use of interactive technology, participants do not have to take time out from their crowded schedules or leave the comfort of their own desks.

This session is supported by:

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