The Asian Banker One Big Question – Vote Today!

Balancing security needs and customer experience

There is an increasing focus among banks and financial institutions on under taking a more integrated and preventive approach towards their security technology capability. This is imperative given a fast-emerging and evolving risk and threat environment as criminals adapt to and exploit the increasing digitisation and automation of the financial services industry.

There is an urgent need to respond to the shifting expectations that stakeholders including consumers and regulators now place on financial institutions to predict, detect, prevent and/or mitigate various illegal and criminal transactions. As the industry re-assesses its security technology framework, institutions are hard-pressed to balance and deliver a superior customer experience in a safe and secure environment.

Live Poll Question

Is an organisationally and technologically INTEGRATED approach to managing fraud, identity, application and infrastructure the only effective way to ensure IT security as well as to deliver optimum customer experience?

We appreciate you taking the time to complete this very short survey.

The Asian Banker One Big Question is a debate aimed at solving practical business problems that bankers and senior financial service executives across the region face. We conduct asimple live poll to survey attitude and opinion on a particular business question/topic. Selected respondents will be encouraged to share their in-depth perspectives, insights and challenges. At the close of the campaign, we will organise a RadioFinance session to discuss our findings with industry practitioners within a community driven debate to find answers to the question/topic.

Agree (Votes: 18%)
Neutral(Votes: 9%)
Disagree (Votes: 8%)

All Comments (10)

23rd March 2021 06:06 PM
yes correct
23rd March 2021 06:00 PM
sajid test
23rd March 2021 05:12 PM
19th March 2021 07:04 PM
19th March 2021 07:03 PM
19th March 2021 02:47 PM
Traditional standard scoring approaches in risk management no longer work -- there is great opportunity and the imperative to leverage new machine learning and big data technologies and solutions.
24th June 2020 12:44 PM
Using customer data to create relevant solution in a contextualised environment should be the core of any organisation.
17th June 2020 05:24 AM
An integrated approach is imperative to ensure IT security backed by team
17th June 2020 05:14 AM
varies with institutional risk appetite for digital transformation
17th June 2020 04:06 AM